Terms and Condition Page
Last updated January 1, 2024
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, DO NOT ACCESS AND/OR USE THIS WEBSITE. YOUR USE OF THIS WEB SITE, AND YOUR PLACEMENT OF ANY ORDER, CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS.
IF YOU ARE UNSURE OF THE PROPERTIES OF THE PRODUCT, WE HIGHLY RECOMMEND ORDERING A SAMPLE BEFORE PROCEEDING WITH YOUR ORDER. SAMPLES ARE AVAILABLE FOR PURCHASE THROUGH THE WEBSITE. ALL SALES ARE FINAL THERE ARE NO REFUNDS, EXCHANGES OR RETURNS OF ANY KIND.
NOTE THAT THE PRODUCTS OFFERED THROUGH THE WEBSITE ARE STRICTLY FACTORY PICKUP AND SUPPLY ONLY. INSTALLATION OR DELIVERY IS NOT INCLUDED.
Sales and Customer Service
All Orders must be placed on our online website. No exceptions.
All communication must be submitted via email to info@d3customcabinets.com. Telephone support is not available for sales, customer service, and warranty related requests.
Finished Cabinet Sides, Colour Variations and Grain Matching
Wood is a natural product. As such there can be variations from tree to tree and finished panel to panel. These natural variations are not considered defects, but marks of authenticity. Each substrate can accept finishes differently. Consequently slight variation in colour and texture should be expected from different batches/orders. While we strive for consistency we do not guarantee exact matches between components and/or different orders including warranty and replacement work.
Unless specified in our dealer level catalogue, all cabinet sides have exposed fasteners. Additional panels must be purchased to cover fasteners and complete the installation. When ordering from the dealer catalogue note that the interior finish of integrated finished ends will match the selected exterior finish not the interior of the cabinet box.
What’s Included in Your Order?
Your cabinets ship either fully assembled or packed flat. They include all required hinges, hinge plates, drawer guides, shelf pins, door bumpers etc. Please note we do not include the handles/knobs/pulls with any of our cabinets. You need to purchase these locally and drill on site as required.
If your order is flat packed, we include all screws required for cabinet assembly. However we do not include screws for installation (i.e. mounting cabinets to walls) or final drawer front securing screws.
Installation screw cover caps, extra edgebanding (unglued), and additional sheet materials are all available as separate items in our catalogue and should be ordered on an as needed basis.
Placing Your Order
Orders must be placed through our online web portal. No written, fax, Email or phone orders are accepted.
We currently do not offer design consultation services or review client provided drawings.
Once an order is submitted, D3 will send back standard component drawings for your approval. It is the client’s responsibility to review and approve these drawings in a timely manner (2 business days), authorizing D3 to proceed with fabrication.
Any change requests will be processed and revised drawings resubmitted for approval. The production completion date may be delayed if the approval process takes longer than 5 business days from initial confirmation drawing submission.
Orders must be approved in their entirety and any changes must be reflected in the confirmation drawings prior to final approval.
Payment
Payment is due in full prior to production commencing without exception. Once orders are approved, there are no refunds and all sales are final.
As this is a fully custom made cabinet product line, components cannot be recycled, reused or resold to other customers once production starts.
Sales and Customer Service
All Orders must be placed on our online website. No exceptions.
All communication must be submitted via email to info@d3customcabinets.com. Telephone support is not available for sales, customer service, and warranty related requests.
Finished Cabinet Sides, Colour Variations and Grain Matching
Wood is a natural product. As such there can be variations from tree to tree and finished panel to panel. These natural variations are not considered defects, but marks of authenticity. Each substrate can accept finishes differently. Consequently slight variation in colour and texture should be expected from different batches/orders. While we strive for consistency we do not guarantee exact matches between components and/or different orders including warranty and replacement work.
Unless specified in our dealer level catalogue, all cabinet sides have exposed fasteners. Additional panels must be purchased to cover fasteners and complete the installation. When ordering from the dealer catalogue note that the interior finish of integrated finished ends will match the selected exterior finish not the interior of the cabinet box.
What’s Included in Your Order?
Your cabinets ship either fully assembled or packed flat. They include all required hinges, hinge plates, drawer guides, shelf pins, door bumpers etc. Please note we do not include the handles/knobs/pulls with any of our cabinets. You need to purchase these locally and drill on site as required.
If your order is flat packed, we include all screws required for cabinet assembly. However we do not include screws for installation (i.e. mounting cabinets to walls) or final drawer front securing screws.
Installation screw cover caps, extra edgebanding (unglued), and additional sheet materials are all available as separate items in our catalogue and should be ordered on an as needed basis.
Placing Your Order
Orders must be placed through our online web portal. No written, fax, Email or phone orders are accepted.
We currently do not offer design consultation services or review client provided drawings.
Once an order is submitted, D3 will send back standard component drawings for your approval. It is the client’s responsibility to review and approve these drawings in a timely manner (2 business days), authorizing D3 to proceed with fabrication.
Any change requests will be processed and revised drawings resubmitted for approval. The production completion date may be delayed if the approval process takes longer than 5 business days from initial confirmation drawing submission.
Orders must be approved in their entirety and any changes must be reflected in the confirmation drawings prior to final approval.
Payment
Payment is due in full prior to production commencing without exception. Once orders are approved, there are no refunds and all sales are final.
As this is a fully custom made cabinet product line, components cannot be recycled, reused or resold to other customers once production starts.